​​ABOUT OUR SERVICES​

Q: What types of packaging customization do you offer?​

We specialize in end-to-end OEM packaging solutions, including:

  • Custom structural design (box styles, inserts, printing).
  • Material selection (paper, plastic, metal, eco-friendly alternatives).
  • Prototyping and mass production.
  • Add-on services: anti-counterfeit labels, logistics optimization.
Q: Do you handle packaging redesign for existing products?​

Yes! We optimize existing packaging for cost-efficiency, sustainability, or structural improvements while aligning with your brand guidelines.

Q: Can you work with our existing design files?​

Absolutely. We accept all standard file formats (AI, PSD, PDF, CAD) and refine them for production readiness.

DESIGN & PRODUCTION PROCESS​

Q: How long does production take from concept to delivery?​
  • Prototyping: 5–7 business days after design approval.
  • Mass production: 10–20 business days (varies by order size and complexity).
    Expedited services are available upon request.
Q: Do you provide 3D mockups or physical samples?​

Yes. We offer 3D digital renderings for initial approval and physical prototypes for final verification.

Q: How do you ensure packaging durability during transit?​

We conduct ISTA-certified lab tests and collaborate with your team to review product dimensions, weight, and logistics requirements.

MATERIALS & SUSTAINABILITY​

Q: What eco-friendly materials do you offer?​

Options include:

  • FSC-certified paper and recycled cardboard.
  • Biodegradable plastics (PLA, PBAT).
  • Plant-based alternatives like bamboo pulp or sugarcane fiber.
Q: Can materials meet industry-specific certifications?​

Yes. We comply with FDA (food-grade), ISO 9001 (quality management), and REACH (EU chemical safety) standards.

Q: How do you balance sustainability with cost?​

We prioritize cost-effective green materials (e.g., lightweight designs reduce shipping fees) and offer transparent lifecycle assessments.

ORDERS & LOGISTICS​

Q: What’s your minimum order quantity (MOQ)?​

Standard MOQ starts at 500 units. Smaller batches are available for prototyping.

​​Q: How do I request a quote?​

Submit your specifications (dimensions, materials, printing techniques, and quantity) via our online form. A detailed quote will follow within 24 hours.

​​Q: Do you ship globally?​

Yes. We partner with DHL, FedEx, and local carriers, handling customs documentation for seamless international delivery.

COLLABORATION & SUPPORT​

​​Q: Who owns the intellectual property (IP) for custom designs?​

All IP rights belong to you. We sign NDAs and never reuse client designs.

Q: What if I need changes after approving a prototype?​

We allow up to three rounds of free revisions to ensure the final product meets your expectations.

Q: How do you handle quality issues?​

Pre-shipment: 100% inspection with detailed reports.
Post-delivery: Free re-production or compensation for verified defects.

CONTACT US​

Need more details? Reach out anytime:
📧Email:sales@cicipack.com
📧Email:cicipack1168@gmail.com